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Barcelona, Spain — CloudCare in Practice: A Conversation with Dr. Roque Cardona-Hernandez at Sant Joan de Déu
Since 2021, Barcelona Children's Hospital Sant Joan de Déu has been using CloudCare to transform how they deliver paediatric diabetes care. As the largest paediatric diabetes centre in Spain, the clinic manages over 700 patients and with CloudCare, they've shifted from relying solely on scheduled in-person visits to proactive, data-driven remote monitoring.
The impact has been significant. By using CloudCare's brand-agnostic platform to monitor and triage patients based on glucose data and clinical context, the clinic has reduced in-person visits by 43%, enabling staff to focus their time on patients who need the most support. Patients have responded positively too. The clinic achieved a Net Promoter Score of 80, considered top tier worldwide, alongside a patient satisfaction score of 4.84 out of 5.
"The ability to remotely monitor our patients with clinical decision support has been a game-changer. We have reduced unnecessary clinic visits and improved health outcomes, allowing us to dedicate more time to those patients who need it most." Dr. Roque Cardona-Hernandez, Paediatric Endocrinologist & Head of the Diabetes Clinic, Sant Joan de Déu
We sat down with Dr. Cardona-Hernandez to hear first-hand how CloudCare has changed his team's workflow, what it means for their patients, and what he sees as the main advantage of remote population management.
Watch the full interview below.
CloudCare® is a brand-agnostic remote population management solution that provides insights from patients' devices to help you tailor your care delivery to each individual. It enables early detection of glucose management risks and alerts the care team when a patient needs support. This oversight allows care teams to spend more time helping those who need it most, while enabling the use of in-person consultations to address current situations and concerns, rather than reviewing past device data.
CloudCare® was designed by physicians for physicians to help providers deliver more personalized, technology- and data-driven diabetes care.